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2020/10/14

尊敬的旅客:

        为搭建中国留学生赴英复学通道,海南航空控股股份有限公司(简称“海南航空”)积极响应英国28所高校包机需求(英国合作高校名单详见附件一),在中国驻英使领馆、重庆市政府的大力支持下,经中英两国主管部门审批,已从9月21日起执行了重庆直飞曼彻斯特包机航班。根据根据相关部门的批复意见,现发布第五、六期(10月19日至11月1日)包机计划执(航班时刻计划详见附件二)。


        英国各合作高校已于当地时间9月16日,通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售,全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。


        不期而遇,相伴相惜。海南航空将严格执行航班防疫保障措施,做好复学包机各项保障工作,将留学生安全、舒适地运送至目的地,祝广大留学生学业顺利。


海南航空控股股份有限公司

附件一:英国合作高校名单


英国合作高校名单(排名不分先后顺序)

曼彻斯特大学

纽卡斯尔大学

巴斯斯巴大学

约克大学

谢菲尔德大学

兰卡斯特大学

卡迪夫大学

布里斯托大学

博尔顿大学

谢菲尔德哈莱姆大学

埃克塞特大学

布里斯托尔西英格兰大学

曼彻斯特城市大学

杜伦大学

普利茅斯大学

索尔福德大学

北方皇家音乐学院

利物浦大学

南威尔士大学

巴斯大学

利兹大学

班戈大学

斯旺西大学

伯明翰大学

切斯特大学

艾伯丁大学

圣安德鲁斯大学

邓迪大学




附件二:第五、六、七期包机航班时刻计划


航班号

机型

始发地

起飞时间

目的地

抵达时间

执行日期

HU7953

B787-9

重庆

1:00

曼彻斯特

5:30

10月19日-10月24日,每日1班

HU7953

B787-9

重庆

1:00

曼彻斯特

4:30

10月25日-11月1日每日1班,11月2日、11月4日、11月6日、11月8日

以上均为当地时间,具体执行时刻以航空公司通知为准。



附件三:赴英留学生购票出行指南,请点击此处查看

2016/01/11

        2015年12月18日14点,海南航空股份有限公司(以下简称“海南航空”)在北京康莱德酒店隆重举行“新金鹏俱乐主题发布会暨贵宾会员答谢会”。本次发布会盛情邀请百余名金鹏贵宾会员、合作伙伴、新闻媒体等,一起见证金鹏俱乐部常旅客奖励计划的创新变革。

        海南航空副总裁侯伟表示,一直以来海航都以旅客需求为中心,不断推出创新的服务理念及个性化的服务产品。而2015年是硕果累累的一年,是会员权益全面升级的一年:5月,金鹏俱乐部通过与全球最大的积分通兑平台开展合作,实现与加拿大航空、维珍美国航空等全球7家航空公司,洲际酒店等4家酒店集团以及其他6家知名企业的积分互换,金鹏积分转换为其积分后就可兑换它们全球的各类奖励品;6月,公布新会员体系,除新增白金卡及飞行卡两个等级外,按照相应等级会员的出行特点,新增免费升舱机会、积分透支、赠送亲友贵宾资格等多项创新权益;7月,实现与阿拉斯加航空的深度常旅客计划合作,会员乘坐阿拉斯加航空航班可以累积金鹏积分;9月,升级奖励机票兑换规则,对会员来说意味着更多的兑换座位、更低的兑换标准、更少的兑换限制;12月,上线全新的金鹏俱乐部网站和移动网站,全面提升会员的在线服务体验;全年陆续新发中信、民生、中行和建行四张联名卡,会员可以享受航空公司和银行的更多优惠和权益。

        金鹏俱乐部常旅客计划的所有创新变革都源于对会员体验和需求的关注,不断创新科技手段提升会员服务品质的脚步将更加坚定的走下去。 “有人路过天空,有人享用天空”,让我们时刻关注金鹏俱乐部常旅客计划,一同开启您享用天空的新篇章!

2015/09/18

尊敬的旅客:


        2015年11月10日起,海南航空、大新华航空将对执飞国内航线窄体机型头等舱设置进行调整:头等舱调整为公务舱,英文名称由“First Class”改为“Business Class”,舱位代码由“F”改为“C”。涉及此次调整的是海南航空、大新华航空机队中的B737窄体机型,由原来的“头等舱+经济舱”调整为“公务舱+经济舱”;执飞国内航线的B787、B767、A330等宽体机型将继续保持“头等舱+经济舱”的舱位设置。


        海南航空、大新华航空此次调整的目的是为了更好地实现与国际航企标准接轨,进一步提升中高端市场竞争力。执飞国内航线窄体机型头等舱调整为公务舱后,海南航空、大新华航空将继续为旅客提供优质服务,旅客行李运输标准按照公务舱标准执行,常客积分累积及兑换标准以金鹏俱乐部业务规则变更通告为准。

2015/05/04

尊敬的旅客:

   近期发现,有不法分子冒充海南航空客服人员,向旅客发送诈骗短信,内容多为:航空公司多收取了旅客的机票费用诱使旅客拨打电话退款;航班取消需办理免费退票,但需要交纳相关手续费;告知旅客退款时卡存在问题,需电话联系发送授权,套取旅客隐私资料等。

   为了让您的旅行更加顺畅并避免给您带来不必要的损失和伤害,海南航空友情告知:

   一、海南航空24小时销售服务热线为:(0086+898) 95339;

   二、如海南航空系统升级或故障,我们会在官方网站发布公告,如您收到的相关信息与您的信息不符,请您致电海南航空的客户服务热线进行咨询。

   三、海南航空对于旅客的信息采取了相关的保密措施。如您发现个人信息被泄露,请您立即与警方联系,我们也会积极配合调查处理。如您有任何疑问请致电海南航空客户服务电话,谢谢。

 

海南航空

2015/03/10

New Nonstop Service to Shanghai & Beijing Starts in June

Service to Beijing Increases to Daily May 1

 

As part of a large scale expansion in North America, China’s Hainan Airlines today announced it plans to begin three new nonstop routes between the United States and  China. Service will be inaugurated from Silicon Valley’s Norman Y. Mineta San Jose International Airport to Beijing on June 15, from Boston’s Logan Airport to Shanghai’s Pudong Airport on June 20, and from Seattle-Tacoma International Airport to Shanghai Pudong on June 22.

Mainland China’s only certified Skytrax five-star airline will operate two-class Boeing 787 Dreamliners on between San Jose and Beijing five days a week: Monday, Wednesday, Friday, Saturday and Sunday, with early afternoon departure times. Service between Boston and Shanghai will operate thrice weekly: Tuesday, Thursday and Saturday, with afternoon times. Between Seattle and Shanghai, using a two-class Airbus A330-200, the airline will operate four days a week, Monday, Wednesday, Friday and Sunday, with midday departure times.

From Boston, flights will depart at 4:25pm and arrive Shanghai at 7:35pm the following day. Return flights will depart Shanghai at 11:45am and arrive Boston at 2:25pm the same day. Flight time is 15 hours ten minutes westbound and 14 hours forty minutes eastbound. Connections with Hainan’s airline partners, including JetBlue with its Boston focus city, allow travelers to connect to and from the new service from points throughout the U.S. and Canada.

Seattle flights will depart at 12 noon and arrive Shanghai at 4:30pm the following day. Return flights will depart Shanghai at 1:15pm and arrive Seattle at 9:35am the same day. Flight time is 13 ½ hours westbound and 11 hours 20 minutes eastbound.  Connections with Hainan’s airline partners, including Alaska Airlines with its Seattle hub, allow travelers to connect to and from the new service from points throughout the U.S. and Canada.

The new flights from  San Jose represent the first ever nonstop service between Mainland China and Silicon Valley. Flights will depart San Jose International Airport at 1:10pm and arrive Beijing at 4:40pm the following day. Return flights will depart Beijing at 2:30pm and arrive San Jose at 11:10am the same day. Flight time is 12 ½ hours westbound and 11 hours 40 minutes eastbound. Connections to and from points throughout China are also possible throughout Hainan’s extensive domestic network.

Cargo service is offered on all flights.

Service on the existing Beijing routes to and from Boston, Seattle and Chicago  will increase to daily on May 1, 2015. Hainan Airlines also operates daily between Toronto, Canada and Beijing.

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are excited to open three new nonstop routes from North America to China. The community of interest and expanding trade between the United States and China has grown this market exponentially, enhanced by the new reciprocal ten year visas between the two countries recently put into place.”

Business class passengers are pampered with priority check-in and access to the lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature famous Bulgari® cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand. 

In Boston, Chicago, Seattle and San Jose, as well as in Shanghai and Beijing, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Shanghai’s Pudong Airport also features a Maglev train that speeds travel between the airport and the city.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813. 

Photographs available upon request. Contact Claire Chen 206-453-0282.

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of over 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

2015/02/27

Nonstop Service to Shanghai Starts June 20

Service to Beijing Increases to Daily May 1


As part of a large scale expansion in North America, China’s Hainan Airlines today announced it plans to begin nonstop service from Boston’s Logan Airport to Shanghai on June 20, 2015. Mainland China’s only certified Skytrax® five-star airline will operate two-class Boeing 787 Dreamliners three days a week, Tuesday, Thursday and Saturday, with afternoon times. The new flight complements the carrier’s existing nonstop service to Beijing, which will increase to daily on May 1. Hainan Airlines also serves Seattle, Chicago and Toronto and plans to begin new service between San Jose/Silicon Valley and Beijing on June 15.

Flight 7962 will depart Boston at 4:25pm and arrive Shanghai Pudong Airport at 7:35pm the following day. Flight 7961 will depart Shanghai Pudong at 11:45am and arrive Boston at 2:25pm the same day. Flight time is 15 hours ten minutes westbound and 14 hours forty minutes eastbound. Connections with Hainan’s airline partners, including JetBlue with its Boston focus city, allow travelers to connect to and from the new service from points throughout the U.S. and Canada. Cargo service will be offered.

Boston to Beijing service will increase to daily on May 1, 2015.

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are excited to open a new nonstop route from Boston to the important commercial city of Shanghai. The community of interest and expanding trade between New England and China has grown this market exponentially, enhanced by the new reciprocal ten year visas between the two countries recently put into place.”

“The importance of new international nonstop routes cannot be overstated in how they enable Massachusetts to engage with the rest of the world,’’ said Governor Baker.  “To be world class you need to be connected with the world and Massachusetts is world class. ‘’

“This new route speaks volumes about the great success Hainan has had in Boston since starting nonstop service to Beijing last June,’’ said Massport CEO Thomas P. Glynn. “I thank the business community and Massport’s Asia Task Force for their support in making Hainan’s Boston venture such a success. This new route is Hainan’s first from the US to Shanghai.’’

Business class passengers are pampered with priority check-in and access to the lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature famous Bulgari® cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand.

In Boston, as well as in Shanghai, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Shanghai’s Pudong Airport also features a Maglev train that speeds travel between the airport and the city.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813. 

Photographs available upon request. Contact Claire Chen 206-453-0282.

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of about 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

2015/02/27

Nonstop Service to Shanghai Starts June 22

Service to Beijing Increases to Daily May 1
  

As part of a large scale expansion in North America, China’s Hainan Airlines today announced it plans to begin nonstop service from Seattle Tacoma International Airport to Shanghai on June 22, 2015. Mainland China’s only certified Skytrax® five-star airline will operate two-class Airbus A330-200 four days a week, Monday, Wednesday, Friday and Sunday, with midday departure times. The new flight complements the carrier’s existing nonstop service to Beijing, which will increase to daily on May 1. Hainan Airlines also serves Boston, Chicago and Toronto and expects to begin new service between San Jose/Silicon Valley and Beijing on June 15.

Flight 7956 will depart Seattle at 12 noon and arrive Shanghai Pudong Airport at 4:30pm the following day. Flight 7955 will depart Shanghai Pudong at 1:15pm and arrive Seattle at 9:35am the same day. Flight time is 13 ½ hours westbound and 11 hours 20 minutes eastbound.  Connections with Hainan’s airline partners, including Alaska Airlines with its Seattle hub, allow travelers to connect to and from the new service from points throughout the U.S. and Canada. Cargo service will be offered.

Seattle to Beijing nonstop service will increase to daily May 1, 2015.

“Boosting nonstop service to China is a growing demand from our region’s business and leisure travelers that needs to be answered,” said Port of Seattle Commission Co-Presidents Courtney Gregoire and Stephanie Bowman.

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are excited to open a new nonstop route from Seattle to the important commercial city of Shanghai. The community of interest and expanding trade between the state of Washington and China has grown this market exponentially, enhanced by the new reciprocal ten year visas between the two countries recently put into place.”

Business class passengers are pampered with priority check-in and access to the lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature internationally recognized cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand.

In Seattle, as well as in Shanghai, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Shanghai’s Pudong Airport also features a Maglev train that speeds travel between the airport and the city.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813.  

Photographs available on request. Contact Claire Chen 206-453-0282.

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of about 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

 

 


2015/02/27

Nonstop Service to Beijing to Start June 15, 2015

 

China’s Hainan Airlines today announced it plans to begin nonstop service from Norman Y. Mineta San Jose International Airport to Beijing on June 15, 2015. Mainland China’s only certified Skytrax® five-star airline will operate two-class Boeing 787 Dreamliner five days a week, Monday, Wednesday, Friday, Saturday and Sunday, with early afternoon departure times. The new flight will be the carrier’s fifth North American destination, joining Seattle/Tacoma, Boston, Chicago and Toronto.

Flight 7990 will depart San Jose International Airport at 1:30pm and arrive Beijing at 4:55pm the following day. Flight 7989 will depart Beijing at 2:45pm and arrive San Jose at 11:30am the same day. Flight time is 12 ½ hours westbound and 11 hours 40 minutes eastbound. Connections to and from points throughout China are also possible throughout Hainan’s extensive domestic network. Cargo service will be offered.

“We are delighted to celebrate the announcement of Hainan Airlines’ new direct service between Beijing and Silicon Valley,” said City of San Jose Mayor Sam Liccardo. “With the enthusiastic support demonstrated by our global technology corporations, this new route will be a success. I thank Hainan Airlines for its significant investment in San Jose, and strongly encourage all business and leisure travelers to fly Hainan from Mineta San Jose International Airport.”

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are looking forward to welcoming even more travelers from Silicon Valley. With the growth of the technology industry, trade between the U.S. and especially this region has expanded.  Travelers will no longer have to endure traffic and taking longer routings when they are flying to or from Silicon Valley. The San Jose Airport is known for its amenities and accessibility.”

“We are delighted to welcome Hainan Airlines to Silicon Valley and know our regional business and leisure travelers will respond favorably to this service," said Director of Aviation Kim Becker Aguirre. “Hainan and the Boeing 787 Dreamliner are well-matched for our market with travelers who prefer to choose Silicon Valley for our convenience, on-time performance, and technologically-advanced facilities and services.”

Business class passengers are pampered with priority check-in and access to Silicon Valley airport’s lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature famous Bulgari® cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand.

In San Jose, as well as in Beijing, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Those making connections to other Chinese destinations may take advantage of the new business class lounge in Terminal 1 offering a wide range of luxurious amenities.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens. If connecting in Beijing, an exclusive transit lounge is open to economy class passengers as well.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813.  

Photographs available on request. Contact Claire Chen 206-453-0282

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of about 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

About Mineta San José International Airport

Mineta San José International Airport (SJC) is Silicon Valley’s airport, a self-supporting enterprise owned and operated by the City of San José. SJC served 9.4 million passengers in 2014, a 7 percent increase year-over-year. SJC offers approximately 125 daily flights on 11 domestic and international carriers to 30 nonstop destinations.

SJC’s five-star customer service experience sets it apart from other Bay Area and US airports. Airlines and passengers respond positively to SJC’s customer amenities, including modern terminal buildings, free and fast WiFi, comfortable seating with built-in power outlets, a luxurious, award-winning lounge open to all travelers, a rental car center conveniently located across from the terminals and Global Entry kiosks to expedite arriving international passengers. Silicon Valley’s airport is located in San José, California’s third largest city and the nation’s tenth largest city. SJC facts can be found here. For more airport information, visit www.flysanjose.com.

 

2015/01/01

当地时间12月7日晚,2014年度世界旅游大奖(World Travel Award,简称WTA)颁奖典礼在安圭拉Cuisinart Golf Resort & Spa酒店举行,并公布了世界级奖项的获奖名单,海南航空股份有限公司(以下简称海南航空)在入围的15个国内外知名的航空公司中脱颖而出,一举揽下“2014世界最佳商务舱”大奖。

据悉,海南航空去年曾包揽WTA(World Travel Awards)世界和亚洲“最佳经济舱”荣誉,今年在10月还荣获WTA亚洲 “最佳商务舱”荣誉。

海南航空客舱服务部总经理徐飞在颁奖典礼现场表示:“非常感谢组委会对海航客舱服务的肯定和认可。我们会继续以‘东方之美’的服务理念打造创新、优质、卓越的旅行体验,努力成为旅客出行的不二之选。”

世界旅游大奖总裁兼创始人Graham E.Cooke向海南航空客舱服务部总经理徐飞颁发了奖杯并表示了祝贺:“海南航空在航空业界起到了表率的作用,组委会将此荣誉授予海南航空,是希望海南航空在保持卓越服务品质的不懈追求下,推出更多创新服务和产品,在未来为旅客的出行提供更加便利和上乘的选择。”

今年10月,在此次世界级奖项中入围“世界最佳商务舱”的提名名单中,还有卡塔尔航空、阿提哈德航空、国泰航空、新西兰航空等15家知名航空公司,海南航空最终突破重围获得“世界最佳商务舱”的殊荣。据了解,历史上新加坡航空、卡塔尔航空、维珍大西洋航空曾获得此奖。

据海南航空客舱服务部负责人介绍,海航全新推出的服务用品,是基于追求卓越的用户体验为中心,为旅客打造舒适温馨的商务舱乘机之旅。旅客选乘海航航班可以尽享优质纯棉睡衣和柔软的寝睡用品、齐全的旅行洗漱套装,以及“亚洲美食巡航”系列美食,乐趣非凡的机上娱乐节目等,海航将“SMILE”理念始终贯穿每个服务环节,对接国际标准,这次获奖也表明了评委和旅客对海航的肯定。

本次WTA颁奖典礼上还颁发了其他各类奖项,包括阿提哈德航空、阿联酋航空、维珍大西洋航空等知名航空公司均有斩获。

世界旅游大奖(WTA)设立于1993年,目的是为了通过全球超过20万的旅游业内专业评委和旅客投票,在全球(包括美洲、欧洲、亚洲、澳洲、非洲及加勒比、印度洋、中东地区)旅游企业范围内,选出最佳酒店、最佳航空公司、最佳旅游企业等几十个奖项。 WTA 被《华尔街日报》(The Wall Street Journal) 誉为旅游业的“奥斯卡”,并被全球旅游及酒店业公认为是对业内卓越产品和服务的权威认可。

2013/12/03

2013年11月30日,备受全球瞩目的WTA(World Travel Awards)世界旅游大奖组委会在卡塔尔多哈La Cigale酒店举办了2013WTA世界级奖项颁奖典礼。海南航空股份有限公司(以下简称海南航空)凭借其高品质的客舱服务水平及持续多年的服务创新,在全球超过20万业内评委和旅客的投票中,成功荣膺“2013年WTA世界最佳经济舱”奖项。这也是海南航空在今年下半年继首次获得“2013年WTA亚洲最佳经济舱”、“2013年ITCA水星奖全球最佳客舱服务奖”之后,连续获得的第三个世界级服务大奖。


WTA世界旅游大奖设立于1993年,目的是为了对全球旅游业中的佼佼者进行认证和嘉奖。由数十万全球旅游、酒店、航空业内人士和旅客通过投票选举出最佳酒店、最佳航空公司、最佳旅行社等几十个奖项,是全球公认的旅游业最高荣誉。此次,海南航空在与包括英国航空、汉莎航空、卡塔尔航空、新加坡航空、阿联酋航空等众多全球顶级航空公司的竞争中脱颖而出,成功荣获“2013年WTA世界最佳经济舱”大奖,充分体现了全球业内人士及旅客对海航服务品质的高度认可。


海南航空北美行政总监Joel M. Chusid在接受奖项时表示“我们深知,此次获奖是全世界专业人士和旅客朋友对海南航空服务品质的认可和赞赏,我们将继续保持对高品质航空服务的不懈追求,也希望海南航空能够成为全世界更多旅行家出行的首选。”


世界旅游大奖总裁兼创始人Graham E. Cooke 对海南航空此次获奖做出这样的评价“我们并不惊讶投票者们对海南航空在航空服务业领头羊地位的认可,他们能拿到这个奖项是实至名归的,我们希望海航在今后世界旅游大奖的舞台和国际商旅业界可以取得更好的成绩。”


海南航空自1993年成立至今,一直致力于通过富有活力、善于创新的工作理念,打造独具东方特色的高品质航空服务,力求为全世界的空中旅行者带来舒适、温馨、超越的服务体验。


不期而遇,相伴相惜。海南航空正以卓越的成就和行动在国际化的舞台上获得越来越多的熟知和青睐。

2013/10/15

2013年10月1日,被誉为旅游业的奥斯卡奖之称的第20届WTA(World Travel Awards)世界旅游大奖亚洲赛区颁奖仪式在迪拜举行,海南航空股份有限公司(以下简称海南航空)在全球23万业内评委和旅客的投票中,一举拿下WTA亚洲赛区的“最佳经济舱”荣誉。


当地时间19点整,2013年WTA颁奖仪式在迪拜安纳塔拉度假村举行。海南航空客舱服务部总经理徐飞出席了仪式,他在颁奖现场表示:“我很荣幸能代表海南航空来到颁奖典礼,也非常感谢评委和旅客对海南航空的支持和信赖。我们将继续贯彻‘SMILE’理念,致力为乘客们提供最舒适的五星服务及飞行体验,我们期待与来自全球的旅客不期而遇,相伴相惜!”


世界旅游大奖总裁兼创始人Graham E. Cooke向海南航空表示了祝贺:“海南航空一直在追求卓越,评委会一致对过去一年来海南航空的优异表现给予肯定和认可,希望海南航空再接再厉,让越来越多的旅客体验到温馨、周到的空中服务。”



海南航空荣获2013年WTA"亚洲区最佳经济舱"大奖


据悉,海南航空本奖项评选从韩亚航空、马来西亚航空、日本航空等众多强劲对手中脱颖而出,最终将WTA“亚洲区最佳经济舱”的荣誉囊入怀中。历史上汉莎航空、维珍航空、美国航空、瑞士航空、国泰航空也曾获得此奖。另悉,海航目前还入围了WTA世界最佳航空公司、最佳商务舱、最佳经济舱三项提名。


据海南航空客舱服务部相关负责人介绍,舒适和温馨的机上服务成为了海航此次获奖的主要优势。海南航空一直致力于运用“SMILE”理念为乘客提供更贴心更舒适的机上服务,微笑传递旅客,进行心与心的交流,提升了旅客更为优质和亲切的飞行体验。“SMILE”理念是贯彻海航服务精神的核心内容,5个首字母代表5层含义:安全正点(Safety & Punctuality)、东方优雅(Manners & Elegance)、创新激情(Innovation & Passion)、团队协作(Leadership & Teamwork)、平等仁爱(Equality & Love)。



海南航空客舱服务部总经理徐飞在颁奖现场接受媒体采访


据了解,WTA世界旅游大奖设立于1993年,目的是为了对全球旅游业中的佼佼者进行表彰和认可,由全球旅游、观光、航空业内人士和旅客通过投票选举出最佳酒店、最佳航空公司、最佳旅行社等几十个奖项,是全球公认的旅游业最高荣誉,被业内誉为“旅游业的奥斯卡奖”。


今年4月海南航空以卓越的服务第三次蝉联“全球SKYTRAX五星航空公司”,8月海南航空机上香槟、红酒分获世界知名商旅杂志《Global Traveler》评选的头等舱最佳香槟第一名和头等舱及商务舱最佳红酒第一名。海南航空作为全球七家之一、中国内地唯一一家SKYTRAX五星航空公司,在提高自身服务水平方面做着不断的努力,用优质的服务赢得国内外旅客的认可。

2013/09/02

2013年8月15日下午,海南航空股份有限公司(Hainan Airlines,以下简称“海南航空”, 股票代码600221)“零聚爱心” Change for Good活动签字暨启动仪式在北京海航大厦万豪酒店顺利举行,这标志着海南航空成为中国内地首家加入联合国儿童基金会(UNICEF)Change for Good合作联盟的航空公司。海南航空将在五年内,通过机上及机场贵宾室筹集善款,并全部捐赠给联合国儿童基金会用于支持其在中国及全球开展的公益项目,以改善贫困儿童的生活,让他们有更好的机会实现全部的潜能。

下午14:30,UNICEF驻华代表麦吉莲(Gillian Mellsop)、海航集团执行副总裁朱卫军、海南航空董事长陈明、海航通汇货币总裁惠成昆以及新闻媒体、海航员工代表等50人齐聚北京海航大厦万豪酒店大宴会厅出席签字暨启动仪式。

海南航空董事长陈明首先致辞。他说:“海南航空用20年的努力打造了五星服务品质与安全运行记录,也用20年的建设成果感恩回馈社会。今天海南航空成为中国内地首家参与联合国儿童基金会Change For Good机上筹款项目的航空公司,将继续关注并致力于提升中国及全球儿童的福利水平,这表明海南航空在践行企业社会责任的道路上,又迈出了坚实的一步。”

根据协议内容,海南航空将于5年期间筹集不少于1000万元的善款用于支持联合国儿童基金会在中国及全球开展的项目活动。海南航空“零聚爱心”Change for Good机上筹款活动计划将于9月1日率先在海航北京=海口航线上试行,三个月后将逐步推广至北京=广州、北京=深圳、北京=三亚、海口=浦东等国内精品航线及机场自有贵宾室,后期项目成熟后将增加至国际航线。

“此次海航选择了具有国际影响力和公信力的联合国儿童基金会合作,是希望将每一份善款用在孩子最需要的地方。我们也呼吁大家参与到海南航空零聚爱心Change for Good机上筹款活动中,共同关注儿童的健康成长,尽大家所能让他们的生活变得更加美好。”海南航空董事长陈明向记者表示。

联合国儿童基金会驻华代表麦吉莲对海南航空加入联合国儿童基金会Change for Good合作联盟表示祝贺。她说,海南航空积极践行社会责任,投身公益事业回馈社会,是联合国儿童基金会与企业开展合作的典范之一。希望海南航空能够带动更多的人,改善中国及更多发展中国家儿童的生活,使他们得以发展他们的全部潜能。

在仪式现场,联合国儿童基金会驻华代表麦吉莲特别向海南航空颁发“中国内地首家加入联合国儿童基金会Change For Good合作联盟的航空公司”纪念牌,感谢海航为儿童公益事业做出的贡献。

在仪式最后,一棵象征着未来的LED“小树苗”在领导嘉宾的用心呵护与浇灌下,“小树苗”茁壮成长,散发出绿色的希望之光,洒满整个会场,掀起仪式的新高潮,也标志着海南航空“零聚爱心”Change for Good机上筹款活动正式启动。

据介绍,Change for Good 是联合国儿童基金会与国际航空业的一次创新性合作。它始于1991年,是联合国儿童基金会最广为人知和最为持久的合作形式之一。该项目号召乘客在机上自愿捐款,以资助该组织于全球一百五十多个发展中国家开展的项目,改善贫困儿童生活。该项目先后与美国航空公司(American Airlines)、意大利航空公司(Alitalia Airlines)、国泰航空公司(Cathay Pacific Airways)等11家航空公司合作,共筹集超过1.2亿美元的善款。

海航自1993年开航至今一直坚持“为社会做点事,为他人做点事”的企业理念,勇担社会责任,以感恩之心回馈社会。截至2012年12月31日,海航共向自然灾害地区、贫困地区、残疾人联合会、慈善总会、红十字会、青少年发展基金会、妇女发展基金会、中华见义勇为基金会、环境保护协会等地区、单位或个人捐款捐物价值逾8亿元。