General Conditions of International Passenger and Baggage Transportation of Hainan Airlines Holding Co., Ltd.

Statement

In accordance with related laws and administrative regulations, such as Regulations on the Passenger Services in Public Air Transport (Order No. 3, Ministry of Transport of the People's Republic of China, 2021), Civil Aviation Law of the People's Republic of China, Law of the People's Republic of China on Protection of Consumer Rights and Interests, E-Commerce Law of the People's Republic of China, Warsaw Convention, and Montreal Convention, the General Conditions of International Passenger and Baggage Transportation of Hainan Airlines Holding Co., Ltd. (hereinafter referred to as "the Conditions") is hereby formulated, with a view to regulating the order of public air transportation, strengthening the lawful rights and interests of passengers, and clarifying various rights and obligations between passengers and Hainan Airlines Holding Co., Ltd. (hereinafter referred to as "Hainan Airlines").

The Conditions, serve as the text of the air transportation contract which is officially entered into between passengers and Hainan Airlines. It is a legal document that has established the legal relationship under the air transportation contract between the two parties and clarified the rights and obligations of both parties. The flight regulations issued by Hainan Airlines, including but not limited to the ticket sales, refund, and change of passenger tickets, as well as the transportation standards of special passengers, such as infants, pregnant women, unaccompanied children, seriously ill patients, are deemed to as part of the Conditions and have the same legal force as the Conditions.

The Conditions, as the basis and guidelines for Hainan Airlines' staff responsible for international ticket sales, passenger and baggage transportation, and ground services, as well as the airline sales agents and ground service agents to sell passenger tickets and provide related services to passengers, must be strictly implemented by all related business units.

Special Note:

The Conditions are formally developed by Hainan Airlines, submitted to the Civil Aviation Service Quality Supervision Platform for the record, and made public through Hainan Airlines' official website due to the uniqueness of the air transportation industry and relevant national requirements. It is advised that passengers thoroughly read the Conditions in advance, paying special attention to the language in bold. Please inform Hainan Airlines in writing before buying a ticket if you have concerns about any part of the terms and conditions listed here or if you think any of the terms and conditions need to be changed. Every passenger who directly or indirectly applies for a ticket from Hainan Airlines through a third party, or who does not apply for a ticket from Hainan Airlines but boards Hainan Airlines flights, is presumed to have agreed to all of the terms in the Conditions and to abide by them.

General Conditions of International Passenger and Baggage Transportation of Hainan Airlines Holding Co., Ltd. was officially put into effect on August 18, 2023.

Special Statement

Hainan Airlines Holding Co., Ltd.

August 18, 2023

Chapter 1	General Rules
Chapter 2	Ticket Sales
Chapter 3	Ticket Change and Refund
Chapter 4	Boarding
Chapter 5	Baggage Transportation
Chapter 6	Overbooking
Chapter 7	Passenger Service
Chapter 8	Conduct Abroad Aircraft
Chapter 9	Administrative Procedures
Chapter 10	Liability for Losses and Limit of Compensation
Chapter 11	Passenger Complaints
Chapter 12	Entry into Force and Modification
Chapter 13	Supplementary Articles