Article 14 Additional Service Arrangements

14.1 If in the course of concluding the contract of carriage by air, Hainan Airlines agrees to make arrangements for the provision of additional services, Hainan Airlines is not liable to the passenger for any damage, loss or expense whatsoever arising from or in connection with such arrangements. If Hainan Airlines arranges non-air-carriage services provided by a third party for the passenger, or provides the passenger with a coupon or receipt certificate for non-air-carriage services provided by a third party including ground carriage, hotel reservations or vehicle rental, when arranging the aforementioned services, Hainan is merely acting as an agent for the passenger, and does not assume responsibility for whether the passenger receives these services or not, and does not guarantee their quality. The provisions and regulations of the third party service provider are applicable to these services.

14.2 If Hainan Airlines also provides ground carriage for the passenger, these conditions are not applicable to the ground carriage service.