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Hainan Airlines is awarded 5-Star Rating for tenth consecutive year

Hainan Airlines is awarded the prestigious 5-Star Airline rating by UK-based international air transport rating organisation Skytrax for the tenth consecutive year.


Hainan Airlines has received the 5-Star Airline rating from SKYTRAX for the tenth consecutive year. Only 10 airlines currently hold the 5-Star Airline Rating and receiving this honor for ten consecutive years is a testament to the hard work and hospitality shown by Hainan Airlines staff on a daily basis.


“We were due to announce the 5-Star Rating for Hainan Airlines in July 2020, but due to COVID-19 this was put on hold for several months,” said Edward Plaisted of Skytrax. “Since the last awarding in June 2019, we were able to conduct a lot of international and domestic standards auditing of Hainan Airlines, through to February 2020. Despite the difficulties faced by the HNA Group at the start of 2020, we are delighted to note that Hainan Airlines has managed to maintain its high quality levels across both the product and service delivered, and remains intent to provide 5-Star standards to its customers. We expect to conduct COVID-19 Airline Safety evaluation of Hainan Airlines in the coming months, and naturally hope that this can also deliver to a 5-Star level”.


Mr Xu Jun, Chairman of Hainan Airlines said: “The year of 2020 is extraordinary to the aviation industry all around the world, and it also brings great challenges to Hainan Airlines. Since the outbreak of COVID-19, Hainan Airlines has implemented measurements of control and prevention to make sure the safety of passengers and crews. Hainan Airlines has also worked on protection supply transportation and chartered flights of medical team. Hainan Airlines focuses on the passenger experience and spares no efforts to build the flagship home base at new Terminal 2 of Haikou Meilan International Airport, integrating Hainan FTP features into the airline products. Hainan Airlines will present all kinds of passengers-oriented service products to improve service quality and brand reputation, and all staff of Hainan Airlines stand fast and remain at their post responsibly with dedication, serving passengers warm-heartedly. Hainan Airlines is confident to the recovery and resumption of the aviation industry.”


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Whilst international flights are still impacted according to the prevention and control measurements of China, the domestic market has remained busy and during the recent October 2020 National Day “Golden Week” in China, Hainan Airlines was expecting to perform more than 5,600 flights and carry nearly 1 million passengers.

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Hainan Airlines cabin service during COVID-19

New HNA Club lounges have been opened at Shenzhen Bao’an International Airport and most recently at Guangzhou Baiyun Airport, and Hainan Airlines will launch a new HNA Club when the flagship, new Terminal 2 at Haikou Meilan Airport opens later in 2020.

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New HNA Club Guangzhou Airport is opened

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New HNA Club Shenzhen Airport is opened

In May 2020, domestic and international operations at Beijing Capital Airport were consolidated into Terminal 2, and once international flights are resumed in a meaningful way this will provide a more seamless and quicker transfer process for customer.

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Hainan Airlines domestic check-in service in 2020

In July 2020, Hainan Airlines resumed the service of hot meals on domestic flights and was the first to re-introduce hot meals in economy class. This was followed in September by the introduction of Hainan flavours in economy class hot dishes.

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New Hainan flavours in economy class

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New Hainan flavours in economy class

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New Hainan flavours in economy class


Hainan Airlines Awarded the SKYTRAX 5-Star Airline Designation for the 9th Consecutive Year

On June 18, Paris local time, international air transport rating organization SKYTRAX announced the winners of the 2019 SKYTRAX World Airline Awards. Hainan Airlines was named a SKYTRAX 5-star airline for the 9th consecutive year and ranked 7 among the Top 10 SKYTRAX carriers. It also received top position in Best Business Class Comfort Amenities, Best Airlines in China and Best Airline Staff in China categories.

SKYTRAX president Edward Plaisted presented the SKYTRAX 5-Star Airline award to Chairman of HNA Group Chen Feng at the award ceremony. Mr. Plaisted commented, "It is the 9th time Hainan Airlines has been honored as a SKYTRAX five-star airline in 2019. Over the last 9 years, the carrier has continued to deliver innovations and breakthroughs in quality. By combining traditional Chinese influences with internationally-trendsetting designs, Hainan Airlines continues to position itself as a distinctly Eastern inspired leading global airline."

Chairman of HNA Group Chen Feng received the SKYTRAX 5-Star Airline Award at the award ceremony

Chairman of HNA Group Chen Feng received the SKYTRAX 5-Star Airline Award at the award ceremony

While accepting the award, Mr. Chen stated, "We are honored to receive the continued recognition from Chinese and international passengers as a recipient of the 2019 SKYTRAX World Airline Awards. It wouldn't be possible without the long-term trust and support of our passengers. We also dedicate this award to our global staff, who helped transform Hainan Airlines into an outstanding global aviation group through their unparalleled creativity."

Over the past year Hainan Airlines has upgraded its products and optimized its services with the aim of creating an unparalleled air travel experience. The company partnered with renowned design firm PriestmanGoode to create the new “Dream Feather” visual design. The British firm’s three-year project revolutionized passengers’ flight experience from check-in to touchdown. Hainan Airlines' 787-9 Dreamliner with "Dream Feather" interiors were rolled out with the launch of the new Premium Economy class, providing a new option to international travelers.

As a customer feedback focused operator, Hainan Airlines responded to its passengers and upgraded its specialty Care More programs, designed to bring extra attention to the special needs of children, pregnant mothers, and senior citizen passengers onboard.

Hainan Airlines’ Hai Chef culinary services were also enhanced. It stepped up collaborations with R&D directors at leading international restaurants, famous chefs from Michelin-rated restaurants, and five-star hotels to provide passengers with authentic Chinese and Western delicacies at 30,000 feet.

Hainan Airlines has launched more than 2,000 domestic and international routes covering Asia, Europe, North America and Oceania, serving 63 cities outside of its home market in China. Since its maiden flight in 1993, Hainan Airlines has not had a major accident in its 27 years of operation, having logged over 8 million hours of safe flights. Looking forward, Hainan Airlines plans to further harness its global mindset to upgrade its full suite of products and services, aiming to delivering an unparalleled flying experience to travelers from all over the world.


The Carrier Takes the Eighth Spot in the SKYTRAX World's Top 10 Airlines Ranking

LONDON, July 17, 2018 – SKYTRAX, the leading global airline and airport review and ranking site, today announced the winners of the 2018 SKYTRAX World Airline Awards during a coveted ceremony at The Langham Hotel in London. Hainan Airlines Holding Co., Ltd. ("Hainan Airlines") was named a SKYTRAX Five-Star Airline for the eighth consecutive year, in addition to being awarded Best Business Class Amenities, Best Airline China, and Best Airlines Staff in China designations. After joining the roster of SKYTRAX World's Top 10 Airlines for the first time in 2017, the airline moved up the rankings to claim eighth place this year, becoming the first mainland China-based airline to win the honour for the second year in a row.

SKYTRAX, a prestigious global provider of research and consulting services with a focus on airline and airport services, publishes an annual ranking of the world's airlines and airports and is highly recognized by industry players and travellers around the world. The selection of SKYTRAX World's Top10 Airlines is based on a poll of 24.45 million travellers from over 100 countries. The SKYTRAX awards are considered the Oscars of the aviation industry. The compilation of the list is based on a comprehensive airline passenger satisfaction survey which asks passengers to rate every aspect of an airline's products and services, in-flight entertainment and onboard food services as well as other facilities and services.

During the award ceremony, SKYTRAX chairman Edward Plaisted said while presenting the awards to HNA Group Chairman Chen Feng, "Hainan Airlines is one of the world's fastest growing airlines. Today, the carrier is honoured with the designation as a SKYTRAX Five-Star Airline for the eighth consecutive year and rises to eighth place within SKYTRAX World's Top 10 Airlines rankings, a pair of designations demonstrating the quality of the airline's operations. In addition to being at the vanguard of aviation services, Hainan Airlines regularly receives positive feedback from global travellers as the brand continues to enhance its position in the market."

Mr. Chen said during the event, “Winning the SKYTRAX Five-Star Airline award for the eigth consecutive year and reaching eighth place in the SKYTRAX World's Top 10 Airlines ranking is a testament to the quality of our service and our tireless commitment to achieving the highest standards of flight safety. With its roots in China, Hainan Airlines is committed to becoming one of the world's top airlines and a globally recognized iconic Chinese brand. We have created a world-class aviation brand that strives for excellence in service by ensuring on-time arrivals and departures, providing an innovative in-flight experience and leveraging the Beauty of the Orient brand image. This is made possible by the passion we put into everything we do, effective team collaboration and a passenger-centric approach to service." 

As an international carrier, Hainan Airlines is committed to building a world-class brand with meticulously crafted services. The company continues to innovate its products and upgrade its services with a focus on environmental protection, safety and intelligence, and the goal of providing passengers worldwide with a travel experience well beyond their expectations. Hainan Airlines remains committed to improving the air travel experience for passengers by expanding its fleet with Boeing 787-9s and Airbus A330s, among other wide-body aircraft, upgrading the passenger cabins and devices - including equipping the business class cabins with the Reverse Fishbone seat layout - and providing gourmet and bespoke dining experiences as part of its on board Haichef culinary service. Additionally, the company has also launched HaiDream, a series of high-end offerings for the comfort of passengers, including the DreamFeather sleep products designed in concert with Sofitel, as well as new toiletries from Clarins and Samsonite. As part of its efforts in upgrading ground services and facilities, Hainan Airlines has recently rolled out a series of HNAClub VIP lounges that have already open for business, including the Prime Wings Lounge, located at Beijing and Xi'an airports and available to Hainan Airlines guests awaiting international flights, and HNA Club, a VIP lounge at Xi'an and Hangzhou airports that serves passengers waiting for domestic flights. Hainan Airlines is also responding to the special needs of passengers by upgrading its offerings, allowing the use of portable electronic devices on board and permitting travelling with pets in the passenger cabin.

As an international carrier, Hainan Airlines is committed to building a world-class brand with meticulously crafted services. The company continues to innovate its products and upgrade its services with a focus on environmental protection, safety and intelligence, and the goal of providing passengers worldwide with a travel experience well beyond their expectations. Hainan Airlines remains committed to improving the air travel experience for passengers by expanding its fleet with Boeing 787-9s and Airbus A330s, among other wide-body aircraft, upgrading the passenger cabins and devices - including equipping the business class cabins with the Reverse Fishbone seat layout - and providing gourmet and bespoke dining experiences as part of its on board Haichef culinary service. Additionally, the company has also launched HaiDream, a series of high-end offerings for the comfort of passengers, including the DreamFeather sleep products designed in concert with Sofitel, as well as new toiletries from Clarins and Samsonite. As part of its efforts in upgrading ground services and facilities, Hainan Airlines has recently rolled out a series of HNAClub VIP lounges that have already open for business, including the Prime Wings Lounge, located at Beijing and Xi'an airports and available to Hainan Airlines guests awaiting international flights, and HNA Club, a VIP lounge at Xi'an and Hangzhou airports that serves passengers waiting for domestic flights. Hainan Airlines is also responding to the special needs of passengers by upgrading its offerings, allowing the use of portable electronic devices on board and permitting travelling with pets in the passenger cabin.

On the back of the success in bringing the airline into full compliance with international standards, Hainan Airlines is also expanding its network of international routes. In line with the Chinese government's One Belt, One Road initiative, the airline is becoming a key transportation provider for the Silk Road Economic Belt and 21st Century Maritime Silk Road by launching over 100 air routes to countries and regions targeted by the initiative. In the first half of 2018, the company rolled out several long-haul international services, among them, Haikou-Sydney, Shenzhen-Brussels,Shenzhen-Madrid,Changsha-Londonand,Shenzhen-Tianjin-Vancouver. The launch of further routes, including Guangzhou-Tel Aviv, Shenzhen-Zurich and Shenzhen-Vienna, is scheduled to follow in the second half.

During 2018, Hainan Airlines will continue expanding its global network of air routes and further enhance and grow the international brand. As part of HNA Group's mission, Hainan Airlines continues to build an air-bridge comprised of interconnected routes to countries and regions, improve its services and products, continually upgrade passenger experience, aid in the conversion of Hainan into a pilot free-trade zone, join other players in the civil aviation sector to support the development of the country as well as better respond to the evolving needs of passengers.


The 2017 Laurence Xu Haute Couture Show, an event highlighting the work of the world-renowned fashion designer, was held in the ballroom at the InterContinental Paris Le Grand on July 4, 2017, during Paris Couture Week Fall/Winter 2017. The uniforms that were showcased combine elements of classical, time-honored Oriental aesthetics and the silhouette of a modern Western suit, infusing new vigor and fashion into the attire.


Repurposing the alluring look of the Cheongsam, a stylish traditional Chinese dress for women usually worn on more formal occasions, the uniforms feature a collar overlaid with a pattern of auspicious clouds and a lower hem with a pattern alternating sea and mountains which contrasts with the collar's clouds and sky, drawing a comparison between a Hainan aircraft that has just taken off, and the roc, a mythical bird denoting strength, as it lifts into flight. The 3/4 sleeves denote simplicity and just the right amount of modesty, symbolic of the cabin crew's high level of competence. The apron is designed like a tulip-shaped dress to emphasize, in equal measure, elegance, femininity, aesthetics and practicality. The Western-style draping incorporates popular international fashion elements alongside a sense of high-quality professionalism. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

The new attire maintains and adds a new twist to the previous generations' iconic elements - the Oriental art-inspired patterns and gray-color theme that have always been an essential part of the uniform's design. The uniform pays a tribute to the designs of the previous generations, cleverly updated with a modern aesthetic that incorporates popular international fashion elements. The fourth-generation uniforms have been in use for seven years starting from 2010. Driven by Hainan Airlines' strategic vision of becoming one of the world's most prominent carriers, two years ago, the airline opened a discussion with Laurence Xu that led ultimately to the creation of the new uniforms. During the design process, Hainan Airlines and Laurence Xu met and talked frequently, going through more than 1,000 design blueprints and trying out more than one hundred samples of garments and accessories.



The debut of the new uniforms at this year's fall/winter session is not only the result of a combination of fashion with aviation, but also a cross-industry cooperation in terms of travel and fashion and a testament to Hainan Airlines' ingenuity. The uniforms are now an element of the masterful visual experience that has become part and parcel of what the airline's domestic and international passengers are treated to when they fly with Hainan. The ingenuity that led to the cross-industry partnership is just one component of the commitment that the airline has made in terms of catering to ever-changing passenger expectations. Another example of how that ingenuity played a role is when Hainan Airlines partnered with renowned international pianist Lang Lang in 2016, which culminated in the famous performer playing piano for passengers "in the clouds" on Hainan Airline flight. As for ground services, renowned designer Dr. Patrick Leung, at the invitation of the airline, designed its international VIP lounge, the HNA Club, which provides business class and club member passengers with a comfortable environment amid multifunctional facilities. With a lasting focus on details and a continued commitment to innovation, originality and keeping ahead of passenger expectations, the airline has been providing travelers with the highest quality services over its 24 years of existence.


Hainan Airlines' new uniforms

Hainan Airlines' new uniforms

Hainan Airlines' new uniforms

Hainan Airlines' new uniforms

Hainan Airlines' new uniforms

Hainan Airlines' new uniforms

Hainan Airlines' new uniforms

Hainan Airlines' new uniforms


Leading Global Airline and Seven-Time Recipient of SKYTRAX Five-Star Airline Award
Recognized for Excellence in International Standards of Customer Service and Operations


Paris, France – June 26, 2017 – Hainan Airlines, a leading global airline and a subsidiary of HNA Group, a global Fortune 500 company focused on tourism, logistics and financial services,today announced that it has been named one of the top ten airlines by SKYTRAX, a specialist advisor to the air transport industry. The announcement was made at HNA Charity Night, an event hosted by Hainan Airline’s parent company, HNA Group, on June 26, 2017 at the Petit Palais in Paris.


Considered the industry’s most authoritative ranking, SKYTRAX’s ratings, reviews and awards are based on a comprehensive global passenger survey, where passengers rate airlines’ products and services, including in-flight entertainment, onboard food services, and other options and features. Singapore Airlines, All Nippon Airways and Emirates are among the leading international carriers that have received the SKYTRAX designation.


Sun Jianfeng, Hainan Airlines President, said, “It is an honor to be recognized as one of the top airlines in the world. We are pleased that our dedication to providing world-class services and experiences to our customers has been recognized by SKYTRAX. As we celebrate our 24th anniversary, we remain committed to delivering the most enjoyable and safest experiences for our customers, on the ground and in the air, that combine the highest standards of international excellence with our unique Chinese heritage and longstanding focus on hospitality.”


Hainan Airlines is a seven-time recipient of the SKYTRAX five-star airline award, which recognizes the highest standards of airport and onboard product provided by an airline to customers, together with consistent and high standards of front-line staff service across the airport and onboard service environments.  


Committed to constantly improving the air travel experience, Hainan Airlines is pleased to have recently introduced a number of enhancements for its valued customers including, the rollout of the Boeing 787-9 aircraft equipped with Wi-Fi technology and upgraded business class cabins with the Reverse Herringbone Seat layout.


Hainan Airlines has also partnered with Michelin-starred chefs to create an exclusive menu for its "Hai Chef" service, providing passengers with unprecedented quality in terms of in-flight food and an air travel experience. Hainan Airlines also incorporates the highest caliber of design and luxury into the travel experience, including an international VIP lounge, the HNA Club, designed by renowned Hong Kong designer Dr. Patrick Leung. This year, Hainan Airlines will partner with world-renowned haute couture designer Laurence Xu in the design of its fifth-generation uniforms, to be showcased in the finale at this year's Paris Haute Couture Fashion Week, as part of HNA Paris International Week.


About Hainan Airlines:


Founded in January 1993, Hainan Airlines Holding Co., Ltd has become one of the ten safest airlines worldwide, and one of the seven airlines in the world to be rated Five Star Award by Skytrax. We are devoted to providing passengers with comprehensive flight services. Hainan Airlines' fleet is mainly composed of Boeing 737 and 787 series aircraft and the Airbus 330.


Please log on the Hainan Airlines website (www.hainanairlines.com) for more information.



Leading Global Airline and Seven-Time Recipient of SKYTRAX Five-Star Airline Award
Recognized for Excellence in International Standards of Customer Service and Operations

 

Leading Global Airline and Seven-Time Recipient of SKYTRAX Five-Star Airline Award
Recognized for Excellence in International Standards of Customer Service and Operations


BEIJING, Feb. 24, 2016: (Correspondent: Zhang Qiang, Organization: Hainan Airlines Holding Co., Ltd.) On the evening of February 24 at local time; Hainan Airlines and Alaska Airlines co-hosted a cocktail party at the Imperial Granary to celebrate the bilateral cooperation of the frequent flyer program between the two parties. Among the attendees were more than one hundred officials and businessmen including the Officer of the U.S. Embassy in Beijing Thomas J. Leiby, Vice President of Hainan Airlines Hou Wei, Director of Marketing of Alaska Airlines Mark Bocchi, as well as those from American Chamber of Commerce, Boeing Commercial Airlines, Microsoft, etc.

The cooperation on the frequent flyer program has been highly valued by Hainan Airlines and Alaska Airlines, and has been going well so far. Following both parties' successful cooperation on point accrual in July 2015, they will gradually enable shared point ticket redemption functionality as well as shared VIP member benefits, starting from March 1, 2016. Not only will Hainan Airlines frequent flyers be able to exchange their Fortune Wings Club points for Alaska Airlines tickets, VIP club members will also be able to enjoy such VIP services offered by Alaska Airlines as VIP lounge (Board Room) seating, priority check-in, extra baggage allowance and priority boarding.

Vice President of Hainan Airlines Hou Wei said, “Ever since 2008 when Hainan Airlines launched its first direct flight to North America, Beijing to Seattle, Alaska Airlines has been our most important partner in North America. In seven years' cooperation, we've already carried over 200,000 passengers. We hope the strategic alliance between Hainan Airlines and Alaska Airlines may bring more flight network options and wider range of benefits to all passengers and club members flying with us."

Marketing Director of Alaska Airlines, Mark Bocchi expressed, "Just as with Hainan Airlines, we at Alaska Airlines have grown from a single-region airline into a global airline. Both of us uphold the common pursuit of a service-oriented operating philosophy. We are honored to be able to extend our services in North America to all of our passengers from China."

The Alaska Airlines network covers over 100 cities in U.S.A., Canada and Mexico. According to the J.D. Power North American Airline Satisfaction Study, from 2008 to 2015, Alaska Airlines ranked the highest in the traditional carrier segment for eight consecutive years. In addition, its frequent flyer program "Mileage Plan" was judged to be the "airline loyalty reward plan with the most customer satisfaction" in 2014 and 2015 in the J.D Power airline frequent flyer plan study reports. The Hainan Airlines flight network, which spreads throughout China and radiates out to Asia, Europe and North America, will complement and benefit from the strength of Alaska Airlines travel much more convenient for passengers on the basis of complementary advantages of both sides.

In 2015, Hainan Airlines launched three more routes into North America, including Beijing-San Jose, Shanghai-Boston, and Shanghai-Seattle. In January 2016, Hainan Airlines launched a flight between Changsha and Los Angeles, making it a total of 8 North America routes for Hainan Airlines. In 2016, Hainan Airlines plans to expand its network to more overseas destinations including Beijing-Tel Aviv, Beijing-Manchester and Beijing-Calgary. This cooperative undertaking with Alaska Airlines will significantly increase number of channel for Fortune Wings Club members to accumulate miles, offering passengers and members more flights to choose from and more membership benefits to enjoy. (END TRANSCRIPT)

About Hainan Airlines:

Founded in January 1993, Hainan Airlines Holding Co., Ltd has become one of the ten safest airlines worldwide, and one of the seven airlines in the world to be rated Five Star Award by Skytrax. We are devoted to providing passengers with comprehensive flight services.

Hainan Airlines' fleet is mainly composed of Boeing 737 and 787 series aircraft and the Airbus 330.

Please log on the Hainan Airlines website (www.hainanairlines.com) for more information.



On November 11, 2015, a promotion meeting for new Hainan Airlines international air routes was held at the Westin Xi'an, announcing the three nonstop flights from Xi'an to Rome, Sydney and Tokyo to be inaugurated in December. The event laid a foundation for the upcoming sales of these markets.

Hu Yi, Director of the Marketing Department of Hainan Airlines, delivered an opening speech. He briefed the guests on the basic information of the three new international air routes, and also proposed to strengthen the cooperation between Hainan Airlines and the local channels of Xi'an, with a view to emphatically solving the concerns and challenges in the front-line sales of these channels, effectively making it more convenient for the residents of Xi'an to enjoy outbound tourism. Joint efforts will be made to build Xi'an into an important international hub in Northwest China.

Following Mr. Hu, various staff members of the Xi'an Office gave a detailed introduction to the schedules, aircraft, flight schedule and destination airports of the three new international air routes, as well as the current network of Hainan Airlines' international air routes and a series of international products designed accordingly.

This successful promotion meeting provided good publicity to the new international air routes from Xi'an and promoted the local channels of Xi'an to obtain more detailed and accurate information on our new non-stop flights and effectively pushing forward the upcoming sales work.

There was also a hot Lucky Draw activity during the promotion meeting. Those winners went up to greet and take pictures with the Management, adding to the harmony and joyfulness of the meeting. Finally, all the guests present joined in a toast to a great success in the sales of the three direct international flights and a better future! 

Hu Yi, Director of the Marketing Department of Hainan Airlines, delivered an opening speech

 

Guests at the promotion meeting


On the afternoon of October 23, British local time, Hainan Airlines announced in Manchester, UK that the airline will be launching a Beijing-Manchester route in June of 2016. The new route will be the first nonstop service between the two cities. Hainan Airlines held a press conference at Manchester Airport on the afternoon of October 23, with Chinese President Xi Jinping, British Prime Minister David Cameron, HNA Group chairman Chen Feng, Manchester Airports Group chief executive Charlie Cornish, Hainan Airlines president Xie Haoming as well as representatives from government agencies and media outlets in China and the UK in attendance.


HNA Group chairman Chen Feng said at the event, "As a company born in China and now actively expanding into international markets, Hainan Airlines is doing its bit to assure the success of the 'One Belt, One Road' initiative and has progressively been adding nonstop flights connecting China with Europe over the last few years. I believe that the Beijing-Manchester route that will be launched will serve to create a new air bridge."

Congratulating Hainan Airlines on the launch of the new route, Manchester Airports Group CEO Charlie Cornish said, "I am honoured to witness the launch of Hainan Airlines' Beijing-Manchester route. The new route is expected to inject over 250 million pounds into the UK economy. Manchester Airport is the international gateway to the North of English and an important factor in the country's effort to revitalize the region.

This press conference was the last stop in the itinerary of President Xi Jinping's UK visit. The launch of Beijing-Manchester non-stop route by Hainan Airlines became another important achievement for President Xi Jinping's UK visit.

It was reported that Beijing-Manchester route would be another key route for Hainan Airlines following the launches of Chongqing-Rome, Beijing-San Jose, Shanghai-Boston, Shanghai Seattle, Beijing-Prague within the year, indicating the further improvement of International flight network. With more international routes on tap to be launched by the airline, travelers from China will find it much easier to visit major cities around the world through Hainan Airlines' network as well as those of its global partners, as well as to be serviced by any of the airports under Manchester Airports Group.



Flight No. From Departure Time To Arrival Time Flight No.
HU7903 Beijing 01:45 Manchester 06:05 Mon./Wed./Fri./Sat. each week
HU7904 Manchester 12:00 Beijing 05:25+1 Mon./Wed./Fri./Sat. each week







President Xi Jinping at Manchester Airport making an announcing that Hainan Airlines will be opening their Beijing to/from Manchester route the following year.


Chinese President Xi Jinping, British Prime Minister David Cameron, HNA Group chairman Chen Feng,and Manchester Airports Group chief executive Charlie Cornish take a group photo


Chairman of the Board of Directors of HNA Group -  Chen Feng, and the President of Hainan Airlines - Xie Haoming, presenting the CEO of Manchester Airports Group - Charlie Cornish - with a model of a Hainan Airlines plane.



BEIJING, October 20, 2015(Correspondent: Xiong Chenchen, Authoring Co.: Hainan Airlines Co., Ltd., Marketing Department) Local time:On the Evening of October 20 at local time, Hainan Airlines and Alaska Airlines co-hosted a cocktail party at the Wing Luke Museum for the purpose of celebrating the bilateral cooperation of the frequent flyer program between the two parties. 180 well-known Seattle area business and political leaders including Former United States Ambassador to China Gary Locke, Mayor of Seattle Ed Murray, Former Mayor of Bellevue Conrad Lee. Vice President of Hainan Airlines Hou Wei and CEO of Alaska Airlines Brad Tilden and other VIP guests attended the event.

The cooperation on the frequent flyer program has been highly valued by Hainan Airlines and Alaska Airlines, and has been going well so far. Since July 22, 2015, frequent flyer members of both companies have been able to accumulate miles by taking flights with the other company. In the near future, details on reciprocal mileage redemption and VIP membership benefits will be announced.

Vice President of Hainan Airlines Hou Wei said, "Since 2008, when Hainan Airlines opened up its first direct flight service from North America to China, our Seattle to Beijing service, it has been continuously striving to build a high quality flight bridge for Chinese and American passengers across the Pacific. Today Hainan Airlines operates seven flight routes from North America. This frequent flyer program partnership between Hainan Airlines and Alaska Airlines will expand flight network coverage in the China and North American regions, bringing a service experience of a greater scope of flight choices and more convenience for both Hainan Airlines Fortune Wings Club and Alaska Airlines Mileage Plan members.

Alaska Airlines’ flight network covers the USA, Canada, and Mexico, and encompasses more than 100 cities. According to the J.D. Power North American Airline Satisfaction Study, from 2008 to 2015, Alaska Airlines ranked the highest in the traditional carrier segment for eight consecutive years. In addition, its frequent flyer program "Mileage Plan" was judged to be the "airline loyalty reward plan with the most customer satisfaction" in 2014 and 2015 in the J.D Power airline frequent flyer plan study reports. The Hainan Airlines flight network, which spreads throughout China and radiates out to Asia, Europe and North America, will complement and benefit from the strength of Alaska Airlines travel much more convenient for passengers on the basis of complementary advantages of both sides.

In this year, Hainan Airlines has opened up three new North American flight routes, San Jose-Beijing, Shanghai-Boston and Shanghai-Seattle, making it a total of 7 North America routes operated by Hainan Airlines. This collaboration with the Alaska Airlines frequent flyer program has greatly increased the Fortune Wings mileage accumulation channels for the North American region and also benefits frequent flyer members of both airlines.


Vice President of Hainan Airlines Hou Wei and CEO of Alaska Airlines Brad Tilden took a group photo with crew members of both airlines

Picture 1: Vice President of Hainan Airlines Hou Wei and CEO of Alaska Airlines Brad Tilden took a group photo with crew members of both airlines.


Former US Ambassador to China Gary Locke, Vice President of Hainan Airlines Hou Wei and CEO of Alaska Airlines Brad Tilden opened a large fortune cookie together

Picture 2: Former US Ambassador to China Gary Locke, Vice President of Hainan Airlines Hou Wei and CEO of Alaska Airlines Brad Tilden opened a large fortune cookie together.



On the evening of January 10, Hainan Airlines was awarded the honor of "SKYTRAX five-star airline" at an awards ceremony held at the National Centre for the Performing Arts in China. At the ceremony, SKYTRAX President Edward Plaisted presented the "SKYTRAX five-star airline" award to Mr. Wang Yingming, president of Hainan Airlines. With this award, Hainan Airlines officially became the world's 7th five-star airline.

SKYTRAX, a research and certification organization for the air transport industry, evaluates more than 200 airlines around the world each year in regards to their service quality. As the global leader in the industry, SKYTRAX offers the most professional and authoritative evaluation and rating services. Star ratings for the airline industry vary from one to five stars with "five stars" being the highest rating.

Founded in 1993, Hainan Airlines was the first mainland Chinese airline to be awarded SKYTRAX four-star status in 2009. In accordance with SKYTRAX’s rigorous evaluation standards and "eastern style service" concept, Hainan Airlines built an international service brand through its superior service programs that encompass "convenience, hospitality and surpassing expectations" as its core values. Hainan Airlines provides valued customers witunique and premium ground and cabin service, in-flight catering and entertainment based on diversified customer needs. As a result of its exceptional brand values and service, Hainan Airlines transitioned from four-star to five-star status in just one year.

At the "SKYTRAX five-star airline" award ceremony, HNA Group Chairman Mr. Chen Feng said: "By winning the SKYTRAX five-star airline award, Hainan Airlines now becomes one of the world's most successful airline brands in the industry, fulfilling its goals as well as a century long dreamt by the Chinese people."

Hainan Airlines winning the SKYTRAX Five-Star Award is not only a testament to its exemplary "service standards from the East" but also a mark of modernization of China's civil aviation industry. Hainan Airlines continuously maintains a high standard of eastern style hospitality to build a leading brand in the civil aviation industry.


The World Travel Awards Asia & Australasia Gala Ceremony, part of the WTA's series of gala events often referred to as "the Oscars of the travel industry", was held in Dubai on October 1. The tally of the voting by 230,000 industry judges and travelers awarded Hainan Airlines the Asia's Leading Airline Economy Class at the 20th WTA.

At 19:00 local time, 2013 WTA ceremony was held in Anantara Resort Maldives in Dubai. Xu Fei, General Manager of the Cabin Service Department at Hainan Airlines, attended the ceremony and said, "We are very grateful for the support and trust of the judges and travelers. We will carry on with the SMILE concept, targeting at the five-star flight service and experience, and you are all welcome to join us in this cherished flight!"

WTA president and founder Graham E. Cooke congratulated Hainan Airlines, noting, "The jury has affirmed and recognized Hainan Airlines' performance over the past year, and looks forward to the airline maintaining and even improving its performance in the future."


Hainan Airlines Won "Asia's Leading Airline Economy Class" for 2013

Hainan Airlines Won "Asia's Leading Airline Economy Class" for 2013


Hainan Airlines distinguished itself from strong rivals including Asiana Airlines, Malaysia Airlines and Japan Airlines, when it grabbed the Asia's Leading Airline Economy Class award. The previous winners of this award include Deutsche Lufthansa, Virgin Atlantic Airways, American Airlines, Swissair, and Cathay Pacific Airways. The airline was also nominated for three of WTA's awards: World's Best Airline, Best Business Class and Best Economy Class.

Hainan Airlines cabin service director said that the on-board level of service that allowed passengers to feel comfortable and well taken care of proved to be major advantages that led to winning this prize. The airline provides passengers with onboard services that are more attentive and caring through the airline's unique "SMILE" concept. The five letters in the word SMILE stand for: Safety & Punctuality, Manners & Elegance, Innovation & Passion, Leadership & Teamwork, and Equality & Love.


Mr. Xu Fei, Gerneral Manager of Cabin Service Department was accepting an interview

Mr. Xu Fei, Gerneral Manager of Cabin Service Department was accepting an interview


World Travel Awards (WTA) was established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry. Votes are cast globally by industry professionals in tourism, sightseeing and aviation for dozens of awards including the best hotels, airlines and travel agencies. Winning a World Travel Award has become one of the highest accolades a travel product can receive.

In April of this year, Hainan Airlines was honoured as a SKYTRAX Five-Star Airline for the third year in a row. In August, the airline garnered first place in Best Champagne International First Class, Best Red Wine International Business Class and Best Red Wine International First Class by worldwide known business travel magazine Global Traveler. As one of seven airlines worldwide as well as the only one in China to win the SKYTRAX Five-Star Airline award, Hainan Airlines has been unremittingly improving its services and is recognized by worldwide travellers for its quality services.


On August 15, 2013, United Nations Children's Fund (UNICEF)'s Representative to China Gillian Mellsop, HNA Group's EVP Zhu Weijun, Hainan Airlines' Chairman Chen Ming and HNA Transforex Currency Exchange's president Hui Chengkun attended the signing and launching ceremony at Beijing Marriott Hotel Northeast for the "Change for Good" program, making Hainan Airlines the first mainland China-based carrier to join the "Change for Good" alliance.


Hainan Airlines' chairman kicked off the event with a keynote speech. "With 20 years of experience behind it, Hainan Airlines is now able to give back to the community by providing five-star services on the back of a proven track record of safe operation. Hainan Airlines has now become the first mainland-based carrier to participate in UNICEF's 'Change for Good' program and we will continue to be deeply engaged and committed in improving the lives of children in China and other regions of the world. This marks a further step for us as we continue to strengthen our corporate social responsibility."

Gillian Mellsop indicated that Hainan Airlines is a model that can be followed by other companies, and UNICEF hopes that Hainan Airlines is successful in bringing more people on board to help improve the lives of children in China and other developing countries. Under the terms of the long-term "Change for Good" cooperation agreement with UNICEF, Hainan Airlines plans to initially introduce the program on its Beijing-Haikou flights, then extend it to other domestic and international flights, as well as VIP lounges.

The funds collected on Hainan Airlines flights will be directly delivered to UNICEF and every penny will be used to support children in need.

Gillian Mellsop indicated that Hainan Airlines is a model that can be followed by other companies, and UNICEF hopes that Hainan Airlines is successful in bringing more people on board to help improve the lives of children in China and other developing countries.



Launched in 1991, "Change for Good" is one of UNICEF's best-known, longest-running collection partnerships, designed to call for air passengers to voluntarily donate money to help implement its healthcare and welfare programs, aiming to improve the lives of children in over 150 developing countries across the world.

Since 1993, Hainan Airlines has been committed to a wide range of public welfare programs, donating more than RMB800 million (approx. US$130 million) in cash and in kind to various organizations, communities and individuals. The carrier will work to help improve the lives of children by implementing the "Change for Good" program with UNICEF.


NORTH CHARLESTON, S.C., July 4, 2013 - Boeing (NYSE:BA) and Hainan Airlines today celebrated the delivery of the airline's first 787 Dreamliner. The delivery is the first of 10 787s for Hainan Airlines.

"787 Dreamliner is popular among airlines worldwide due to its outstanding performance and design concept, and is the most advanced civil passenger aircraft in the world," said Mu Weigang, vice chairman of Hainan. "Hainan Airlines is pleased to be the second airline in China to operate this model of aircraft. The 787 will firstly be used in Beijing-Haikou flight according to Hainan Airlines' plan, before it will be put to use in Beijing-Chicago, Beijing-Toronto, Beijing-Seattle and other international flights to America, bringing to the cabin the five-star service embellished with 'Oriental Beauty'."

The 787 Dreamliner is an all-new airplane featuring a host of technologies that provide exceptional value to airlines and unparalleled levels of comfort to passengers, including cleaner air, lower ceiling, higher air humidity, larger dynamic-glass porthole, and larger overhead baggage bin. It is the first mid-size airplane capable of flying long-range routes, enabling airlines to open new, non-stop routes preferred by the travellers.

"We are pleased to celebrate another historic moment in our long-term relationship with Hainan Airlines," said Ihssane Mounir, senior vice president of Northeast Asia Sales for Boeing Commercial Airplanes. "We appreciate the confidence Hainan Airlines has shown in Boeing and I’m sure the 787's game-changing efficiency and flexibility will support Hainan Airlines to increase its competitive position in the global aviation marketplace.”

The Hainan Airlines 787 Dreamliner interior consists of 36 full, flat-bed business seats configured in rows of 2-2-2 with pitch of 2.4 meters, as well as 177 economy seats configured in rows of 3-3-3. Each seat has a 15-inch, touch screen panel and a power outlet. Each business seat also has a USB port.

Hainan Airlines is the fourth largest airline in China, having won Skytrax Five Star Airline honour three years in a row. Its current fleet includes 106 Boeing airplanes. The airline serves scheduled domestic and international services on nearly 500 routes from Beijing, Haikou and other operating bases on the mainland, covering Asia and extending to Europe, America, and Africa.