Contact Headquarters
Company Information

Contact numbers:+86-898-66739801(International rates apply) issues,complaints and feedback for the official)

Address:Haikou City, Hainan Province, P.R. China

HNA PLAZA, No.7 Guoxing Road


Working hours:8:30-12:30 a.m. and 13:30-17:30 p.m. on working days

Fortune Wings Club


Contact numbers:+86-898-95339-8(International rates apply)

Cargo Information


Contact numbers:

Suggestions on domestic business consultation and service complaints::+86-898-66110982 (International rates apply);

European line business consultation:+86-898-65368172 (International rates apply);

American Line Business Consulting:+86-898-65363782 (International rates apply);

24-hour duty telephone of HNA Cargo:+86-186-8996-3619 (International rates apply)

Working hours:8:30-12:00 a.m. and 13:30-18:00 p.m. on working days

Feedback and complaints

If you have any opinions or suggestions on the services provided by Hainan Airlines recently, please feel free to contact us.

24-hour hotline for service opinions, suggestions, and complaints:+86-898-95339(International rates apply)

Service quality supervision:(86-898)66709315(International rates apply)

Working hours:8:30-12:00 a.m. and 13:30-17:30 p.m. on working days