As for general queries, please call +86-898-95339 (International rates apply) or email our team.
In light of health concerns globally, our staff are work from home. We strongly advise our customer to avoid visiting physical offices at the momen
| Office location and operating hours | Contact number | E-mails | Address |
| Customer Service Center | Belgium, France, Germany, Great Britain, Switzerland, Spain, the Netherlands, Denmark, Portugal, Sweden, Czech Republic, Finland: 00800-8768-9999 Russia: 810800-8768-9999 |
europe@hnair.com | Click here to learn more |
| Berlin |
Service hotline: 00800-8768-9999 |
Berlin@hnair.com | |
| Brussels | Service hotline: 00800-8768-9999 |
Belgium@hnair.com |
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Rome |
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roma@hnair.com | |
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UK office |
Europe Service Hotline: 00800-8768-9999 |
ukservice@hnair.com | |
| European Cargo | 0049-3023-639474 |
China Headquarters
| Offices and working hours | Contact numbers | E-mails | Address |
|
Hainan (Headquarters) |
+86-898-95339 (International rates apply) Ticketing, enquiries & website issues. |
Ticketing issues, complaints and feedback for the official website(www.hainanairlines.com). |
Haikou City, Hainan Province, P.R. China HNA PLAZA, No.7 Guoxing Road Hainan Airlines Co., Ltd. Postcode: 570206 |
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Fortune Wings Club 08:30-22:00 (GMT+8) |
Member service hotline: +86-898-950717 (International rates apply) |
ffp@hnair.com |
2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province |
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Cargo |
Reservation: +86-10-5617 0030 (International rates apply) Enquiry Tracking: +86-10-5617 0030 (International rates apply) |
enquiry https://www.hnacargo.com/Portal2/Index.aspx |
No. 3 Huoyun North Road Shunyi District, Beijing Hainan Airlines Cargo in the Hainan Airlines Base |
Feedback and complaints
| Scope | Contact Number | Contact Us | Address |
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For all other services Mon. to Fri.: 08:30 – 11:30 13:30 – 17:30 (CST) Closed on Saturday, Sunday or Public Holidays. |
24-hour hotline |
Haikou City, Hainan Province, P.R. China HNA PLAZA, No.7 Guoxing Road Hainan Airlines Co., Ltd. Postcode: 570203 |