As for general queries, please call +86-898-95339 (International rates apply) or email our team.
In light of health concerns globally, our staff are work from home. We strongly advise our customer to avoid visiting physical offices at the momen


Europe

Bureaux et horaires de travail Numéros de téléphone E-mails Adresses
Customer Service Center Belgium, France, Germany, Great Britain, Switzerland, Spain, the Netherlands, Denmark, Portugal, Sweden, Czech Republic, Finland:
00800-8768-9999
Russia:
810800-8768-9999
europe@hnair.com Click here to learn more
Berlin
Service hotline:
00800-8768-9999
Berlin@hnair.com
Brussels
Service hotline:
00800-8768-9999
Belgium@hnair.com

Rome



roma@hnair.com

Bureau au Royaume-Uni



Europe Service Hotline:

00800-8768-9999


ukservice@hnair.com
European Cargo 0049-3023-639474

China Headquarters


Bureaux et horaires de travail Numéros de téléphone E-mails adresses
Hainan
(Headquarters)
+86-898-95339(International charges apply
Ticketing/Baggage/Airport enquiries & problem dealing, other Hainan Airlines info
webetservice@hnair.com
Ticketing issues, complaints and feedback for the official website(www.hainanairlines.com).
Hainan Airlines Holding Co., Ltd. HNA PLAZA, No.7 Guoxing Road , Haikou City, Hainan Province, 570206, P.R. China
Fortune Wings Club
08:30-22:00(GMT+8)  
Member service hotline
+86-898-950717(International charges apply
ffp@hnair.com 2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province
Cargo Reservation:
+86-10-5617 0030(International charges apply
Enquiry Tracking:
+86-10-5617 0030(International charges apply

Enquiry Tracking:
https://www.hnacargo.com/Portal2/Index.aspx
3 Huoyunbei Road Shunyi District,Beijing.
Hainan Airlines succursales en Chine continentale


Commentaires et plaintes pour les services Hainan Airlines autres que le service de site Web


Scope Numéros de téléphone/Email Contact Us Adresses
About Hainan Airlines services other than website service
Mon. to Fri.: 08:30 - 11:30, 13:30 - 17:30, Beijing Time. No service on Saturday, Sunday or Public Holidays.
+86-898-95339(International charges apply
24-hour hotline
Feedback Email:
customer.care@hnair.com
Plainte/félicitations Hainan Airlines Holding Co., Ltd.
HNA PLAZA,
No.7 Guoxing Road,
Haikou City, Hainan Province, 570203, P.R. China
Enquête de satisfaction