As for general queries, please call +86-898-95339 (International rates apply) or email our team.
In light of health concerns globally, our staff are work from home. We strongly advise our customer to avoid visiting physical offices at the momen



Europe

Office location and operating hours Contact number E-mails Address
Customer Service Center Belgium, France, Germany, Great Britain, Switzerland, Spain, the Netherlands, Denmark, Portugal, Sweden, Czech Republic, Finland:
00800-8768-9999
Russia:
810800-8768-9999
europe@hnair.com Click here to learn more
Berlin
Service hotline:
00800-8768-9999
Berlin@hnair.com
Brussels Service hotline:
00800-8768-9999
Belgium@hnair.com

Rome



roma@hnair.com

UK office


Europe Service Hotline:

00800-8768-9999

ukservice@hnair.com
European Cargo 0049-3023-639474

China Headquarters


Offices and working hours Contact numbers E-mails Address


Hainan (Headquarters)

+86-898-95339 (International rates apply)

Ticketing, enquiries & website issues.



webetservice@hnair.com

Ticketing issues, complaints and feedback for the official website(www.hainanairlines.com).

Haikou City, Hainan Province, P.R. China

HNA PLAZA, No.7 Guoxing Road

Hainan Airlines Co., Ltd.

Postcode: 570206

Fortune Wings Club

08:30-22:00 (GMT+8) 

Member service hotline:

+86-898-950717 (International rates apply)

ffp@hnair.com

2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province


Cargo

Reservation:

+86-10-5617 0030 (International rates apply)

Enquiry Tracking:

+86-10-5617 0030 (International rates apply)

enquiry
https://www.hnacargo.com/Portal2/Index.aspx

No. 3 Huoyun North Road Shunyi District, Beijing

Hainan Airlines Cargo in the Hainan Airlines Base

Hainan Airlines Branch Offices in Chinese Mainland


Feedback and complaints


Scope Contact Number Contact Us Address

For all other services Mon. to Fri.: 08:30 – 11:30 13:30 – 17:30 (CST) Closed on Saturday, Sunday or Public Holidays.


+86-898-95339 (International rates apply)

24-hour hotline
Feedback Email:
customer.care@hnair.com


Complaints/Feedback
Satisfaction Survey

Haikou City, Hainan Province, P.R. China

HNA PLAZA, No.7 Guoxing Road

Hainan Airlines Co., Ltd.

Postcode: 570203