As for general queries, please call +86-898-95339 (International rates apply) or email our team.
In light of health concerns globally, our staff are work from home. We strongly advise our customer to avoid visiting physical offices at the momen


Europa

Arbeitszeit Kontaktnummern E-mails Adressen
Customer Service Center Belgium, France, Germany, Great Britain, Switzerland, Spain, the Netherlands,Denmark, Portugal, Sweden, Czech Republic, Finland:
00800-8768-9999
Russland:
810800-8768-9999
europe@hnair.com Click here to learn more
Berlin
Service hotline:
00800-8768-9999

Berlin@hnair.com
Brussels
Service hotline:
00800-8768-9999
Belgium@hnair.com

Rome



roma@hnair.com


Britisches Büro


Service hotline:

00800-8768-9999


ukservice@hnair.com
European Cargo 0049-3023-639474

China-Hauptquartier


Arbeitszeit Kontaktnummern E-mails Adressen
Hainan
(Zentrale)
+86-898-95339(International charges apply
Ticketing/Baggage/Airport enquiries & problem dealing, other Hainan Airlines info
webetservice@hnair.com
Ticketing issues, complaints and feedback for the official website(www.hainanairlines.com).
Hainan Airlines Holding Co., Ltd. HNA PLAZA, No.7 Guoxing Road , Haikou City, Hainan Province, 570206, P.R. China
Fortune Wings Club
08:30-22:00(GMT+8)  
Member service hotline
+86-898-950717(International charges apply
ffp@hnair.com
2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province
Cargo Reservation:
+86-10-5617 0030(International charges apply
Enquiry Tracking:
+86-10-5617 0030(International charges apply

Enquiry Tracking:
https://www.hnacargo.com/Portal2/Index.aspx
3 Huoyunbei Road Shunyi District,Beijing.
Hainan Airlines Branch Offices in Chinese Mainland


Feedback-und Beschwerde für andere als Website-Service Hainan Airlines Dienste


Scope Kontaktnummern/Email Contact Us Adressen
About Hainan Airlines services other than website service
Mon. to Fri.: 08:30 - 11:30, 13:30 - 17:30, Beijing Time. No service on Saturday, Sunday or Public Holidays.
+86-898-95339(International charges apply
24-hour hotline
Feedback Email:
customer.care@hnair.com
Complaint/praise
Hainan Airlines Holding Co., Ltd.
HNA PLAZA,
No.7 Guoxing Road,
Haikou City, Hainan Province, 570203, P.R. China
Satisfaction Survey