Contact Headquarters
Feedback and complaints

If you have any opinions or suggestions on the services provided by Hainan Airlines recently, please feel free to contact us.

24-hour hotline for service opinions, suggestions, and complaints:+86-898-95339(International rates apply)

Service quality supervision:(86-898)66709315(International rates apply)

Working hours:8:30-12:00 a.m. and 13:30-17:30 p.m. on working days

Booking Hotline

If you would like to inquire about selected discounts, ticket prices, or luggage information from various regions, please call the 24-hour inquiry service hotline.

24-hour booking service hotline (domestic):95339

24-hour booking service hotline (overseas):(+86-898)95339 or (+86-10)95339(International rates apply)

Kind reminder:Passengers with hearing/language impairments can click on the online customer service entrance at the right end of the homepage to contact us.

Cargo Information

If you would like to inquire about freight related information, please contact HNA Cargo.


Contact numbers(8:30-17:30 weekdays)

International Hotline:(86-898)65368172 (International rates apply)

Domestic hotline:(86-898)66110982 (International rates apply)

Service complaint suggestions:(86-898)65363782 (International rates apply)

Company Information



Address:Comprehensive Office Building No.21,Hainan Airlines Haikou Meilan Base, No.9, Meilan Airport Road, Meilan District, Haikou City, Hainan Province

Contact numbers:+86-898-66739801(International rates apply)

Working hours:8:30-12:30 a.m. and 13:30-17:30 p.m. on working days