As for general queries, please call +86-898-95339 (International rates apply) or email our team.
In light of health concerns globally, our staff are work from home. We strongly advise our customer to avoid visiting physical offices at the momen
| Arbeitszeit | Kontaktnummern | E-mails | Adressen |
| Customer Service Center | Belgium, France, Germany, Great Britain, Switzerland, Spain, the Netherlands，Denmark, Portugal, Sweden, Czech Republic, Finland: 00800-8768-9999 Russland: 810800-8768-9999 |
europe@hnair.com | Click here to learn more |
| Berlin |
Service hotline: 00800-8768-9999 |
Berlin@hnair.com | |
| Brussels |
Service hotline: 00800-8768-9999 |
Belgium@hnair.com | |
Rome |
|
roma@hnair.com |
|
Britisches Büro |
Service hotline: 00800-8768-9999 |
ukservice@hnair.com | |
| European Cargo | 0049-3023-639474 |
China-Hauptquartier
| Arbeitszeit | Kontaktnummern | E-mails | Adressen |
| Hainan (Zentrale) |
+86-898-95339（International charges apply） Ticketing/Baggage/Airport enquiries & problem dealing, other Hainan Airlines info |
webetservice@hnair.com Ticketing issues, complaints and feedback for the official website(www.hainanairlines.com). |
Hainan Airlines Holding Co., Ltd. HNA PLAZA, No.7 Guoxing Road , Haikou City, Hainan Province, 570206, P.R. China |
| Fortune Wings Club 08:30-22:00(GMT+8) |
Member service hotline +86-898-950717（International charges apply） |
ffp@hnair.com |
2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province |
| Cargo | Reservation： +86-10-5617 0030（International charges apply） Enquiry Tracking: +86-10-5617 0030（International charges apply） |
Enquiry Tracking: https://www.hnacargo.com/Portal2/Index.aspx |
3 Huoyunbei Road Shunyi District,Beijing. |
| Hainan Airlines Branch Offices in Chinese Mainland | |||
Feedback-und Beschwerde für andere als Website-Service Hainan Airlines Dienste
| Scope | Kontaktnummern/Email | Contact Us | Adressen |
| About Hainan Airlines services other than website service Mon. to Fri.: 08:30 - 11:30, 13:30 - 17:30, Beijing Time. No service on Saturday, Sunday or Public Holidays. |
+86-898-95339（International charges apply） 24-hour hotline Feedback Email： customer.care@hnair.com |
Complaint/praise |
Hainan Airlines Holding Co., Ltd. HNA PLAZA, No.7 Guoxing Road, Haikou City, Hainan Province, 570203, P.R. China |
| Satisfaction Survey |